Refund Policy

Last updated: August 28, 2026

Thank you for shopping at ThermalCube. We are committed to ensuring your satisfaction with every purchase. Please read our refund policy carefully.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Non-Returnable Items

• Items that have been used or damaged after delivery
• Items not in their original condition or packaging
• Items returned more than 30 days after delivery
• Sale or clearance items

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days.

Exchanges

If you received a defective or damaged item, we are happy to replace it. Please contact us within 7 days of receiving your order.

How to Request a Refund

To initiate a return or refund, please contact our support team:

📧 Email: support@ThermalCube.store

Please include your order number, reason for return, and photos (if the item is damaged).

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item was defective or incorrect. Original shipping costs are non-refundable.

If you have any questions about our refund policy, please don't hesitate to reach out to us at support@ThermalCube.store.